Frequently Asked Questions

Stacking Up Against the Competition

Who is your biggest competition?

Our biggest competition is Excel. Many companies produce a bucketed master production schedule in SAP or other ERP systems, and attempt to detail schedule it in Excel using complex macro enabled spreadsheets or algorithms. This approach quickly becomes complicated, difficult to maintain, and out of step with the reality of the manufacturing floor.

What makes Phenix software different?

Phenix manages complexity seamlessly by using powerful algorithms to identify the optimal scheduling. It provides a holistic view of scheduling, empowering planners and schedulers to make good trade-off decisions to meet their business objectives, no matter what they are. Find out more.

Why should I chose Phenix Planning and Scheduling?

Customer success is our first priority. We have a world-class team of experts with over 475+ years of experience in the supply chain industry who have put their minds together to create a solution that will transform production strategy and execution in manufacturing. We’re eager to help you get ahead of the competition! 

Phenix Implementation 

How quickly can you get Phenix up and running in our plant?

With master data pre-requisites met, our team of consultants can implement Product Wheels and Phenix in as little as two to four weeks. Depending on size, complexity, and pace at which you want to run, two to four months is typically required for projects that include full scheduling design and implementation.

Is training provided?

Absolutely! Training is factored into our implementation to ensure you have the knowledge and confidence to leverage Phenix software on your own. Approximately 30 hours of training is provided in total. Training starts early in the project so the team can assist with data prep and loading, and Wheel design. We also work with schedulers during the transition to Wheel scheduling which makes for a fast rampup in confidence and capabilities. And the cherry on top: documentation and training resources are always available to existing customers to refresh skills and help onboard new team members.

When can we expect to see benefits?

With the transition from previous practices and inventories to the optimized design, it can a little bit of time after implementation to realize the benefits. Typicallycustomers will begin to see the benefits after one complete set of cycles, and fully realize the benefits after approximately three complete sets of cycles. To provide a bit more context, if you have a 1week fundamental wheel time, and four unique cycles to catch all of the low volume products, then a complete set of cycles would be four weeks.

Product Support

What does your product support look like?

Phenix product support is available through a ticketing system with a response time guarantee based on business priority and time of day. We respond to most tickets within an hour. Phone support is available for extremely urgent cases. We will never leave you hanging!

Will our data be secure?

Phenix recognizes that the privacy of your data is critical. The software is hosted on a secure AWS data-center in the US and uses industry standard security practices including end-to-end encryption of data in transit and at rest. Phenix performs periodic code-level security audits and continuous automatic vulnerability scans. A role-based access control system is used and an audit log is available that shows if a Phenix customer support user has viewed your organization. Contact us for more information on our Security and Privacy procedures.

How can I contribute to your product roadmap?

We are always learning from our customers. Conversations with future and existing customers provide invalueable insight, feedback, and input into additional features for Phenix to consider incorporating into the Software in the future. We’d love to hear from you. Contact us to share your ideas and learn more about our vision and the features we have lined up in the pipeline.

Schedule Design using Product Wheels

Will I be able to incorporate new product launches into a Wheel?

Most definitely. Spokes are built into the Wheel for new product runs and test runs. Phenix can help the scheduler decide where to place the new product so it is most like its neighbors. Phenix makes it easy and quick for you to add and remove products from the Wheel and visualize the impact on capacity, and thus make better decisions.

What does it look like to step into a Wheel if we’re tight on many of our SKUs?

We provide an inventory ramp up/ ramp down plan in advance of stepping into the Wheel patterns so each SKU can come close to being rightsized for Wheel operation. To the extent that plan can’t be completed due to very limited capacity, the early Wheel patterns won’t be followed perfectly and will have to be deviated from frequently, but you will eventually settle in to the desired patterns. Operating performance will be better than it would have been without Wheel scheduling during and after the transition.

Can we still get value from Wheels if our data is being refined and isn’t yet complete?

The short answer is: we need the best estimates for the data as a starting point but know that all of our clients have data issues, which our Wheel design process will help identify and address over time.
To get full value from Wheels, you will need:
  • Reasonable production rates
  • Inventory record accuracy
  • A capacity and demand management process that ensures that the total schedule is not overloaded within the horizon to be scheduled by Phenix
Implementing Wheels will create positive pressure to improve data integrity where it is lacking, leading to enhanced customer service and increased efficiency. Our master data gathering process encourages crossfunctional input and alignment across your team. We work with customers to design lot sizes, rounding values, and production frequencies.
In cases where demand data is only available at the family level (not at the SKU level), we work with customers to ratio the portion of family demand for each SKU based on historical patterns while the forecasting process is being improved at the individual SKU level. Using a pull strategy (where production replaces what is withdrawn), we help customers analyze forecast accuracy and set appropriate inventory targets.
Bottom line –we’re here to assist you in getting your data to where it needs to be to get the most value out of Product Wheel Scheduling and Phenix.

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